My Time at National Grid’s Sustainability Hub: Impressions on Customer Experiences with Energy Efficiency & Demand Response

While completing my Masters of Science in Environmental Science and Policy at Clark University, I had the opportunity to work as a Smart Energy Ambassador at the National Grid Sustainability Hub (the Hub). Energy became my concentration in grad school; I look at it as the central point in environmental issues, as well as the solution. During my time at the Hub, I was able to interact with customers and help them engage with energy efficiency and demand response programs, while gaining a deeper understanding of how people use their energy.

What’s the big deal with smart (energy) homes?

Did you ever watch the Jetsons? What about Back to the Future 2 (where the “future” was 2015, by the way)? Maybe you entered the new millennium expecting, in no time, to live in a home with fingerprint key access, voice commands preparing dinner, and perhaps even a robotic friend greeting you at the end of a long day?

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